Can I exchange House System items for a different size?

No. All sales are final. Since House System merchandise is not stocked in the Eagle Store, returns and exchanges are not available.

I received a tracking number, but my items seem to be lost in transit. What should I do?

If tracking shows that your items are lost and it has been at least 30 days since you placed your order, contact EagleStore@chca-oh.org and we will request a reprint for your lost merchandise.

Frequently Asked Questions

House System merchandise purchases are shipped directly to your home, not to CHCA. Shipping charges apply to all House System merchandise purchases.

Eagle Store items are available for pickup at the Eagle Store, located at CHCA's Martha S. Lindner Campus. House System items are available online only and must be shipped to your home. If you're purchasing both Eagle Store and House System merchandise in one order, you may receive a notification that some items cannot be shipped. To avoid this error, we highly recommend placing two separate orders: one for Eagle Store items and another for House System merchandise.

No. All sales are final. Since physical inventory of House System merchandise is not stocked or available in the Eagle Store, returns and exchanges are not available.

If tracking shows that your items are lost and it has been at least 30 days since you placed your order, please contact the Eagle Store at EagleStore@chca-oh.org. We will request a reprint for your lost merchandise.